Job Description

Position Overview We are currently hiring for Full-Time, Answering Service Operators!In this role, you will take phone calls for several large hospitals and private medical practicesacross the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position. Work Hours: ONSITE ONLY First Shift - Between 7am-6pm (requires working every Saturday) First Shift -Between 7am-6pm (requires working every Sunday) Swing Shift-Between 10am-9pm (requires working every Saturday) Swing Shift - Between 10am-9pm (requires working every Sunday) Second Shift-Between 2pm-11pm (requires working every Saturday) Second Shift-Between 2pm-11pm (requires working every Sunday) **This shiftinclude working every Saturday or Sunday** Training hours: Between 10:00am-6:00pm for 2 weeks Responsibilities: Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology. Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service. Responding to requests from staff regarding hospital staff after-hours. Update databases, schedules and directories. Maintaining the ability to multi-task and toggle between multiple screens seamlessly. Processing various “Emergency” calls in an accurate and timely manner. Responding to all telephone inquiries for patient information, which may include handling confidential information. Position Overview We are currently hiring for Full-Time, Answering Service Operators!In this role, you will take phone calls for several large hospitals and private medical practicesacross the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position. Work Hours: ONSITE ONLY First Shift - Between 7am-6pm (requires working every Saturday) First Shift -Between 7am-6pm (requires working every Sunday) Swing Shift-Between 10am-9pm (requires working every Saturday) Swing Shift - Between 10am-9pm (requires working every Sunday) Second Shift-Between 2pm-11pm (requires working every Saturday) Second Shift-Between 2pm-11pm (requires working every Sunday) **This shiftinclude working every Saturday or Sunday** Training hours: Between 10:00am-6:00pm for 2 weeks Responsibilities: Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology. Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service. Responding to requests from staff regarding hospital staff after-hours. Update databases, schedules and directories. Maintaining the ability to multi-task and toggle between multiple screens seamlessly. Processing various “Emergency” calls in an accurate and timely manner. Responding to all telephone inquiries for patient information, which may include handling confidential information. Qualifications High School Degree or equivalent Two or more years of call center experience Typing speed of 40 words per minute Excellent interpersonal and communication skills A clear and professional speaking voice. Ability to maintain a friendly and compassionate attitude while assisting emotional callers. Ability to work a flexible schedule including rotating weekends and holidays Willingness to work in a temporary to regular employment situation Bilingual preferred but not required Familiarity with medical terminology is a plus. Compensation and Benefits Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include: $18-$21per hour (depending on experience) Medical, dental, and vision coverage Monthly MBTA subsidy 2 weeks of vacation per year and 6 floating holidays per year Tuition reimbursement/ professional development 401(k) plan with generous employer contribution About Us The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses. MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services. MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply. Please visit msicallcenter.com for more information. This is a contract to hire position Visit Careers at Longwood Collective, Inc. Share this job Leave this field blank Personal Information Leave this field blank Personal Information * First name

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Address City State Zip code * Phone number Attachments * Attach your Resume Attach Paste Attach a Cover letter Attach Other Information * Can you show proof of your legal right to work in the United States? Yes No * All shifts require working either every Saturday, every Sunday, or possibly both. Would this be acceptable? Yes No * Are you able to train for up to 3 weeks on site between the hours of 10:00 AM to 7:00 PM? Yes No * How did you hear about this position? * Please enter who you were referred by * Please enter how you heard about this position * What attracted you to apply for this position? * Have you ever worked for MASCO Services Call Center before? * There are multiple shift ranges available. What shift(s) are you willing to work? 1st Shift: 7:00am-6:00pm Swing Shift: 10:00am-9:00pm 2nd Shift: 2:00pm-11:00pm 3rd Shift:10:00pm-8:00am * What is your desired salary for this role? * This is a contract-to-hire position for 4 to 6 months. Is this employment arrangement acceptable to you? * In addition to English, do you speak any other languages? If yes, what are those languages? * What type of employment are you interested in? Full-Time Part-Time All of the Above * Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? #J-18808-Ljbffr Longwood Collective, Inc.

Job Tags

Full time, Contract work, Temporary work, Part time, Currently hiring, H1b, Work at office, Work visa, All shifts, Flexible hours, Shift work, Night shift, Sunday, Day shift, Saturday, Afternoon shift,

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