Job Description

Job Description

Bilingual Call Center Agent

Location: Phoenix, AZ 85007 (Remote)

Duration: 6 Months

Spanish-speaking

100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.

Candidates MUST have 1 year of recent call center experience.

Job Description:

Position Description

• Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required:

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred:

• Spanish-speaking

Experience Required:

• Previous two positions should each be at least one consecutive year in a fast-paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

• Experience with participating in process improvement activities

• Education Required:
• High school diploma or equivalent

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