**Customer Experience Manager - Reading, Lifestyle & Kids**
**Full-time | Edmonton, AB**
**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
* We love books and all things beautiful
* We are Canadas Cultural Department Store
* Books are our heart and our soul and Great Books are JUST the Beginning
We play by the following rules:
* We exist to add joy to our customers lives each and every time they interact with us and our products
* Our job is to create joyful moments for our customers
* We treat each other the way wed treat a valued friend
* We inspire each other to do our best work
* We seek to ignite creativity and innovation every day
* We give back to the communities in which we operate
**Job Description**
You support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Customer Experience Manager for Reading, Lifestyle and Kids is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow
You share your passion for books, culture, toys and games, art and design with your team and customers.
WHAT YOULL DO
* Support and empower a team of Customer Experience Representatives to make decisions, creating a highly engaged and high performing team.
* Recruit and develop a high-performing team that is accountable for creating a best-in-class employee experience
* Work with the General Manager/ Associate General Manager to develop internal talent; building a bench for future store needs.
* Unlock full potential of employees by providing consistent feedback
* Own self-development and provides continuous feedback to General Manager/Associate General Manager
* Role model Indigos High Performance Characteristics
* Represent Indigo as a brand ambassador, bringing to life Indigos mission of creating joy
* Promote a Story Telling culture fulfilling our goal to enrich the lives of our customers.
* Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
* Inspire a customer-centric culture in stores bringing to life Indigos mission of creating joy and enriching lives
* Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
* Respond to customer feedback in a timely manner ensuring that the customer remains a top priority
* Align with General Manager/Associate General Manager on goals and objectives for fiscal year
* Ensure teams drive best-in-class employee engagement and net promoter scores
* Consistently meet and exceed sales plans
* Communicate scheduling needs to the TEAM Primary User to ensure CER schedules are fully optimized to drive sales and productivity
* Support the General Manager/Associate General Manager in effectively managing budgets and cost centres, driving positive Store Profitability
* Actively engage in community-based marketing and events to grow sales and strengthen community ties
* Launch and evaluate new programs and initiatives that impact business performance
**Qualifications**
WHO YOU ARE
* 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
* Experience in retail or the services sector
* Proven track record of achieving sales and performance targets
* Ability to be mobile on the sales floor for extended periods of time
* Availability to work a flexible schedule, including evenings, weekends and holidays
* Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
* Passionate
* Curious
* Humble
* Giving
* Driven
* Bilingualism (French/English) is required for all positions in Qubec
**Customer Experience Manager - Reading, Lifestyle & Kids**
Retail Stores (ST) Full-time Mid-Senior Level Chapters Westside Not Specified
...Description RN Extern Are you passionate about providing exceptional care and eager to take the next step in your nursing career? Join our skilled nursing facility as an Extern and work alongside our experienced licensed nursing team to gain hands-on experience...
...Job Description Job Description Bachelor's or Master's degree in School Psychology, active School Psychologist license and minimum 1+ years School Psychologist experience required. Applicants who do not meet these qualifications will not be considered. This full...
Job Summary: The Line Prep prepares and aids in the preparation of food, complies with all applicable sanitation, health, and personal hygiene standards and follows established food production programs and procedures. The Line Prep is also responsible for appropriate use...
...Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Career Development* Hiring Immediately Welcome to Love's: Our Talent Management employee partners with Human Resource (HR) leaders and business leaders to diagnose, plan, and create appropriate and proactive...
...Overview The Systems Analyst II, Epic Business Applications leads the build, rollout, and support of the assigned application(s). Responsible for all aspects of application support to include but not limited to: leads design and analysis, application configuration...