Job Description
Delta Associates is seeking a dedicated and enthusiastic Customer Service Representative to join our team on-site in Little Falls Township, New Jersey. As a key member of our customer service department, you will have the opportunity to be the first point of contact for our valued clients, ensuring their needs are met with professionalism and care. We are looking for someone who is not only passionate about providing top-notch service but also keen on building strong relationships with our clients. At Delta Associates, we pride ourselves on fostering a supportive and inclusive environment where each team member can thrive. If you are eager to embark on a rewarding journey with a positive and inviting team, this could be the perfect opportunity for you!
BenefitsAnnual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Retirement Plan
Career Growth Opportunities
ResponsibilitiesCustomer Support: Provide exceptional customer service by answering product and service inquiries efficiently and courteously.
Issue Resolution: Address and resolve customer issues promptly, ensuring customer satisfaction and retention.
Product Knowledge: Maintain an in-depth understanding of Delta Associates offerings to provide accurate information to customers.
Multi-channel Support: Engage with customers through various channels, including phone, email, and in-person interactions.
Data Entry: Accurately document customer interactions and transactions in the CRM system.
Feedback Collection: Gather and forward customer feedback to relevant departments to improve products and services.
RequirementsEducation: High school diploma or equivalent, though a college degree is a plus.
Experience: Prior experience in a customer service role is advantageous.
Communication Skills: Excellent verbal and written communication skills are essential.
Problem-Solving: Strong analytical and problem-solving abilities to address customer issues effectively.
Interpersonal Skills: Ability to engage positively with customers and maintain a pleasant demeanor.
Teamwork: Capable of working collaboratively in a team environment.
Attention to Detail: Strong attention to detail in handling customer queries and maintaining accurate records.
Flexibility: Willingness to adapt to varying schedules and tasks as needed.
Technical Skills: Proficiency in using basic computer applications and customer service software.
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