Job Description

Job Description DPS - IT - Server Analyst VI - 0257 ( 00020232 ) **Organization**

: TEXAS DEPARTMENT OF PUBLIC SAFETY **Primary Location**

: Texas-Austin **Work Locations**

: AUSTIN HQ (MAIN) PO BOX 4087 5805 N LAMAR BLVD, AUSTIN TX 78752 Austin 78773 **Description**

**PLEASE NOTE:** All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

**SUBMITTED THROUGH WORK IN TEXAS:**

**GENERAL DESCRIPTION:** Performs highly advanced (senior-level) computer systems analysis work. Administration of enterprise server platform systems supporting the DPS mission. Work involves overseeing and/or coordinating project planning, design, network integration, installation; identification of varying business requirement for technological components utilized for processing, storing, and retrieval of operational data. Oversee and/or develop technical staff. May supervise and/or direct the work of others. Work under minimal supervision, with extensive latitude for the use of initiative and independent judgement.

The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

**ESSENTIAL DUTIES:**

1. Administration of the DPS server platform in primarily Windows Active Directory domain environments. Install, configure, and maintain various physical and virtual server architectures. Also includes administration of the DPS cloud platforms and related technologies, including Government/Commercial clouds for Microsoft Azure and Amazon Web Services (AWS).

2. Develop open-ended improvements and maintenance of the DPS server platform; including server hardware and software components. Participates in the planning, configuration, and implementation of agency servers, including, maintenance, design, refresh planning, testing, troubleshooting, repair, security, disaster recovery, and patch management.

3. Oversee the enterprise messaging (Microsoft 365/Exchange/hybrid) and mobile device management (VMware Workspace One) environments.

4. Develop functional design specifications to meet requirements and solve complex operational problems. Collaborate with managers or users to identify system requirements for DPS initiatives/projects. Oversees and/or coordinates in determining and developing general business, customer specific, and functional needs that may be satisfied through available or acquirable systems.

5. Analyze statistics regarding systems utilization, user support activities and other data to identify and respond effectively to anomaly conditions, concentrations of activities, problems, and trends. Analyze existing network and system procedures for efficiency and effectiveness.

6. Oversee the planning, design, development, implementation, support, and maintenance of information technology security measures to safeguard departmental and agency information.

7. Oversee studies and preparation of reports that include findings, recommendations, and instructions for proposed system implementations; formulates logical descriptions of problems; and devises and implements optimum solutions.

8. Oversee projects that cross functional agency systems and other state entities that require coordinating, planning, and scheduling during project development and implementation stages, and maintaining technology road maps.

9. Oversee the training of staff prior to the implementation of technical and/or computer systems and offers advice and guidance during the implementation process.

10. Coordinate and/or test and diagnose systems to ensure critical requirements are met.

11. Develop and implement strategic planning actions and policy decisions related to the agencys systems, and makes recommendations concerning the direction of the agencys computer and management information systems.

12. Assist in the development of agency computer operations and management information system plans and budgets.

13. Maintain accurate electronic documentation of environment and related activities. Submits regular and special reports to ensure IT management and customers are informed of progress and status.

14. May supervise the work of others.

15. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.

16. Performs related work as assigned.

**Qualifications**

**GENERAL QUALIFICATIONS and REQUIREMENTS:**

**Education** Graduation from an accredited four-year college or university with a major in Computer Science, Computer Information Systems, Management Information Systems, or a related field is required.

**Experience** Minimum of six (6) years progressively responsible experience performing professional technical work that includes customer analysis, business and functional needs; translation of customer requirements into automated business system plans, resource projections; cost benefit analysis, system provisioning/configuration/administration, project management and problem resolution required.

*Substitution Note:* Additional work experience of the type described, or other related education may be substituted for one another on a year-for-year basis.

**Licensure and/or Certification** Must possess a valid driver license from state of residence.

**Regulatory knowledge** Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies, and procedures.

**Supervisory/Managerial/Leadership skills** Knowledge of management and supervisory methods/principles, performance/productivity standards, and fiscal/budget management. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals.

**Interpersonal Skills** Must demonstrate an ability to exercise poise, tact, diplomacy, and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS core values: Integrity, Excellence, Accountability, and Teamwork.

**Organizational and Prioritization Skills** Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness, or professionalism.

**Presentation/Communication Skills** Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

**Research and Comprehension** Must demonstrate ability to access quickly and efficiently relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.

**Analytical Reasoning/Attention to Detail** Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

**Technology** Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft 365.

* Systems Administration experience with servers and at least one of the following operating systems: Windows/Linux/AIX. Knowledge of related cloud apps, connectors, and general awareness of enterprise cloud offerings. Storage Area Network administration and

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