Job Description

Memoir Agency aims to bring meaning to every place and moment. To do that, we are looking for tenacious, collaborative, and passionate people to join the staff for our 2024-25 season. This year's epic events include our Halloween productions, Happy Frights & Haunting Nights (), as well as our flagship event Dazzling Nights (). Join us in creating an incredible atmosphere for all ages through our unique immersive experience that even our staff will enjoy!

Position: Event Coordinator

Position Overview:

• Event Coordinator will provide excellent guest service to ensure Memoir quality standards are met.
• Event Coordinator will be responsible for supporting the Event Manager in all aspects of the nightly operations. 
• Event Coordinator will be responsible for night of training for new hires and staffing agency “hires”
• Event Coordinator will walk the event continuously and monitor all staff and activations. 
• Event Coordinator will help promote event safety by monitoring attendees for signs of disruptive behavior, like excessive intoxication, potential environmental hazards (tripping) and escalating issues to management as necessary.
• Event Coordinator will answer a variety of guest questions, and must be knowledgeable about every aspect of the event, providing the most accurate and up to date information possible.
• Event Coordinator will assist guests in finding their way through the gardens by offering concise directions and communicating with staff. 
• Event Coordinator will assist with implementing emergency procedures that arise.
• Event Coordinator will be responsible for submitting nightly reports to the Event Manager detailing the events operations and any issues encountered.
• Event Coordinator will submit maintenance requests for any identified issues. 
• Event Coordinator will participate in weather calls on their scheduled nights.
• Event Coordinator reports to the Event Manager. 

Requirements:

• Ability to to complete physically demanding tasks, such as standing and/or walking for long periods of time.
• Ability to work outside in various weather conditions (heat, rain, cold temperatures)
• Ability to lift objects up to 50 lbs. **Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.**
• At least one year of experience in a guest-facing role
• Must be prompt, and be able to work all shifts as assigned.
• Reliable forms of communication & transportation
• Staff provide their own attire, with approval (black pants & shirts are recommended. Closed toe shoes are required at all times)
• Ability to organize, prioritize and execute the operation of the event on a nightly basis.

The Ideal Candidate:

• Has customer service experience, excellent problem solving skills, and an acute attention to detail
• Has prior experience with the Universe Box Office app or other mobile ticketing platforms
• Enjoys interacting with guests and also having a role behind the scenes
• Has prior experience leading and motivating other team members
• Is reliable 
• Customer service de-escalation expertise
• Able to multitask
• Ability to assist in managing staff, on-site HR, and scheduling
• Ability to write nightly reports and fill out other needed documentation
• Has an outwardly presentable demeanor & attitude

Dates: This a seasonal position, specific hours will be discussed during interview process.

Pay Details: Starting at $22.50/hr. Event staff can expect to work about 25 hours each week of the event. Payments will be made weekly. 

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