Part Time After-Hours Customer Service Representative (Remote) Job at Rock Plumbing, Heating, and Air Conditioning, Denver, CO

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  • Rock Plumbing, Heating, and Air Conditioning
  • Denver, CO

Job Description

Job Description

Job Description

Salary: $16.00-$20.00/HR DOE

Part-Time After-Hours Customer Service Representative (Remote | 5PM9PM) Residential HVAC Company

Are you a customer service professional looking to earn extra income in the evenings from the comfort of your home? Join our growing team at Rock Plumbing Heating & Air Conditioning, a trusted name in residential heating, ventilation, and air conditioning services!

Location: Remote, (Training Onsite)
Hours: Part-Time | MondaySaturday, 5:00 PM 9:00 PM CST
Industry: Residential HVAC
Compensation: $16.00-$20.00/HR DOE

About Us:

At Rock Plumbing Heating & Air Conditioning were committed to providing high-quality comfort solutions to homeowners. As a family-owned and operated business, we take pride in our excellent customer service and our team of professionals who truly care about making a difference.

What Youll Do:

  • Answer incoming calls and respond to emails/chat inquiries during after-hours
  • Assist customers with scheduling appointments, service updates, and general questions
  • Provide empathetic and timely solutions to homeowners experiencing HVAC issues
  • Document interactions and update customer records in our CRM system
  • Communicate efficiently with on-call technicians as needed

What Were Looking For:

  • Previous customer service experience (HVAC or home services preferred)
  • Excellent communication and active listening skills
  • Dependable, self-motivated, and able to work independently
  • Strong computer and typing skills
  • Availability to work Weekdays and Saturdays from 5PM9PM MST
  • Quiet, professional remote work setup

Bonus Points:

  • Experience using ServiceTitan, Housecall Pro, or similar scheduling software
  • Bilingual (English/Spanish) a plus

Why Work With Us?

  • Flexible part-time evening schedule
  • Remote work zero commute
  • Supportive, family-oriented team culture
  • Opportunity to grow within the company
remote work

Job Tags

Extra income, Flexible hours, Saturday, Afternoon shift, Weekday work,

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