Job Description
Position summary:
The Parts Manager is responsible for overseeing all operations of the parts department. This role ensures customers and internal departments receive exceptional support through efficient inventory management, superior product knowledge, and a strong focus on process improvement. The ideal candidate is a proactive, growth-oriented leader who thrives on building systems, developing people, and driving continuous improvement across the dealership.
Responsibilities
• Build strong relationships with customers, vendors, and internal departments (sales, service, and rental).
• Oversee daily parts operations including ordering, receiving, stocking, and returns.
• Maintain accurate inventory levels, minimize obsolescence, and ensure optimal turnover.
• Develop and refine SOPs for parts handling, stocking, and counter operations to ensure consistency and efficiency.
• Implement data-driven inventory control and forecasting methods to support sales and service demand.
• Manage departmental budget, pricing strategies, and margin performance.
• Monitor KPIs such as gross margin, fill rate, turns, obsolescence, and departmental profitability.
• Identify opportunities for growth in parts sales through marketing initiatives and upselling programs.
• Partner with service, rental, and sales departments to align parts availability with operational needs.
• Support service teams with timely repair parts to minimize downtime and improve efficiency.
• Participate in location leadership meetings to align strategies and share best practices across branches.
• Champion process improvements and technology adoption (ERP, CRM, e-commerce, etc.).
• Seek innovative ways to expand parts sales, including online channels and promotional campaigns.
• Actively contributes to dealership-wide initiatives for growth and customer experience.
• Perform various other duties as assigned.
Experience, Education, Skills and Knowledge
• 5+ years of experience in parts management or related equipment dealership role.
• Strong leadership and communication skills with a process-driven mindset.
• Proficiency with dealership management systems (ERP), Microsoft Office, and inventory control tools.
• Demonstrated ability to manage budgets, improve margins, and develop teams.
• Mechanical aptitude and understanding of construction or agricultural equipment preferred.
• Commitment to continuous improvement and professional development
Physical, Mental and Other Requirements
• Frequent bending and stooping
• Ability to lift up to 75 lbs.
• Standing for extended periods of time
• Ability to work extended hours and weekends.
• Climbing/using ladders
• Must pass a pre-employment background study.
Compensation & Benefits
• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and retirement plan options.
• Ongoing professional development and manufacturer training opportunities.
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