Patient Experience Manager Job at RWJBarnabas Health, Toms River, NJ

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  • RWJBarnabas Health
  • Toms River, NJ

Job Description

Role Description

This is a full-time, on-site role for a Patient Experience Manager located in Oklahoma City, OK. The Patient Experience Manager will be responsible for improving patient satisfaction and overall experience within the healthcare facility. Daily tasks will include collaborating with healthcare staff to implement patient-centered initiatives, managing patient feedback and resolving complaints, developing training programs for staff, and monitoring patient experience metrics. Additionally, the role will involve working closely with different departments to ensure standardization of best practices and continuous quality improvement.

Qualifications
  • Experience in managing and improving patient experiences and satisfaction in a healthcare setting
  • Strong interpersonal and communication skills, including conflict resolution and customer service skills
  • Ability to develop and implement training programs for healthcare staff
  • Proficiency in data analysis and patient experience metrics to inform quality improvement initiatives
  • Leadership and team collaboration skills
  • Bachelors degree in Healthcare Management, Nursing, or a related field; Masters degree preferred
  • Experience with regulatory and compliance requirements in healthcare
  • Empathetic and compassionate approach to patient care
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Hospitals and Health Care

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Job Tags

Full time,

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