This is a full-time, on-site role for a Patient Experience Manager located in Oklahoma City, OK. The Patient Experience Manager will be responsible for improving patient satisfaction and overall experience within the healthcare facility. Daily tasks will include collaborating with healthcare staff to implement patient-centered initiatives, managing patient feedback and resolving complaints, developing training programs for staff, and monitoring patient experience metrics. Additionally, the role will involve working closely with different departments to ensure standardization of best practices and continuous quality improvement.
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