Job Description

Job Description

Job Description

Weekend Overnight Hospital Front Desk Attendant

The Hospital Front Desk Attendant is responsible for creating a safe and positive experience for each person entering the hospital- including patients, visitors and employees. Stationed behind the front desk of the lobby entrance, this crucial position is charged with not only a warm and welcoming experience, but a safe one. From answering basic navigational questions and assisting with wayfinding to providing basic access control, this critical role sets the tone for the rest of the individual's visit.

Most importantly, the Front Desk Attendant is a true customer service professional who inherently loves to help others and are happy to eliminate any anxiety that can come with a hospital visit.

This position is for 3rd shift: 11:00pm - 7:00am.

Sunday night to Monday morning

Essential Duties and Responsibilities (including but not limited to):

• Provides a warm welcome to all entering the facility, offering to provide assistance where needed
• Ensure that patients and visitors are aware of and adhering to hospital entrance policies
• Adheres to access control requirements such as checking badges to ensure authorized access
• Helps provide information and guide patients, visitors and employees to their desired location
• Finds moments to go above and beyond by anticipating patient and visitor's needs, such as:
  • Customer service-related issues will be handled quickly and professionally
  • Assisting with wayfinding
  • Understands the importance of access control and working closely with security when needed
  • Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with hospital standard
• Support to security as an additional vigilant set of eyes and ears at the hospital entrance
• Performs other related duties as assigned

Required Skills/Abilities (including but not limited to):

• Deliver extraordinary service to each patient and visitor

• Committed team member -- reliably showing up for schedule shifts

• Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors

• Ability to focus attention on patient and visitor needs, remaining calm and courteous at all times

• Ability to read, understand, and communicate in English effectively both verbally and on paper

• Ability to proactively solve problems, but also knows when to ask for help

Education and Experience

High School degree or equivalent

At least one year related experience strongly preferred

Physical Demands and Working Environment (including, but not limited to):

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands

The Hospital Front Desk Receptionist will be required to stand for most of their shift, walk, sit, reach with hands or arms, talk and hear. Must occasionally lift and/or move objects up to 20lbs and be able to wear PPE (personal protective equipment) for the duration of their shift.

Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).

Disclaimer

The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this position.

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