Overview
Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.
Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.
Responsibilities
Job Duties:
Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
Understand, master and gain efficiency in systems leveraged by the Help Desk.
Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
Assist with on-site client orientation, health fairs and business conferences as needed.
Assist with on-site resolution of customer service issues to clients as needed.
Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned
Qualifications
Attendance Requirements:
Educational Requirements:
Experience:
Special Conditions of Employment:
Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific positio
Required Training:
HIPAA Privacy Course
HIPAA Security Course
Job Skill Requirements:
Exceptional phone and listening skills.
Exceptional written and verbal communication skills
Preferred PC skills including Microsoft Office
Compensation
$16.00 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
Connect With Us! (
Job Locations US-NY-East Syracuse, NY
Posted Date 1 month ago (8/5/2025 4:54 PM)
Requisition ID 2025-14548
# of Openings 10
Category Customer Service/Support
Location : Location US-NY-East Syracuse, NY
...Job Description Job Description Currently seeking a Marketing Specialist consultant for a large company in San Antonio (Shavano Park area... ...Marketing Support Design materials (flyers, digital banners, email graphics) for hiring events and job fairs. Assist in...
...Vice President of Sales About the Company Large international travel agency Industry Leisure, Travel & Tourism Type Privately... ...calls, group bookings, and strategic upsells. This role requires a purpose-driven, metrics-focused, and emotionally mature sales...
Excavator Operator Job Description: Primary Duties~Operate the Excavator and other heavy equipment in a safe and appropriate manner.~Perform daily maintenance and safety checks of equipment.~Understand and follow directions from supervisors as to required work...
...Summary Operator will be responsible for the setup, programming, and operation of our EDM Sinkers. Utilize processes and tools to produce intricate parts and shapes with high-quality finishes within required specifications. Ensure conformance to specifications using...
Voice actors for comedy animation - a job post by Patrick Will Looking to gain VO credits in a fun, animated comedy? We're casting for five hilarious animated shorts in the world of NAPPYVILLE!About the Project:NAPPYVILLE is an animated comedy series where everyone looks...